Report a bug

Report a bug

If you think you have found a bug in GetWebPics, please do let us know about it as soon as possible. It is thanks to such reports that GetWebPics has become so reliable. When sending a bug report, please describe the problem in as much detail as possible. The clearer your feedback, the more likely the author will be able to find the bug and fix it.

Note that not all bugs that you may encounter while using GetWebPics are fault the program. There are many bugs in Windows itself as well as in third-party programs and drivers that can cause your computer to generate errors or work unreliably. Unfortunately, if you encounter such a bug (external origin), there is usually nothing the author can do to fix it, but we will try to inform you if we suspect the problem is not in GetWebPics.

Often, though, you can fix external bugs yourself by updating old system files and drivers. Go to the "Product Updates for Windows" Web page to see which system files have been fixed and updated by Microsoft:

http://www.microsoft.com/windows/downloads/

Please verify, if possible, whether the bug has been fixed in the latest update. Very important: Remember to indicate which program and version number you are using (for example: GetWebPics v1.2). If you feel you need to send screen shots of error messages, please save them in the GIF format (not JPG) so their size is reduced as much as possible.

Send your bug report to the following e-mail address:

<bugs@photoactions.com>
(no big attachments please!)

Example of a Helpful Bug Report

Subject:
Bug in GetWebPics v1.2 download problems

Message body:
System: Windows 2000, MS IE 5.5
Processor: Pentium III 950Mhz
RAM: 128Mb

Bug: Files fail to download under the following conditions...